Board Member Tips: How to Welcome New Condo Owners

It’s always an exciting day when you get the opportunity to welcome someone new into your condo building community. To make their move-in better for everyone, there are some simple steps you can take as a condo board to help their settle into their home.

There’s a lot of things to know about when you move into a new building and including miscellaneous documents in your welcome package will aide in the learning process.

Preparing a welcome package specific to your condominium building is a simple and effective way to communicate the guidelines for community living to the new owners. New condo owners also looking for this crucial information so a welcome package with all the cheat-sheets for the rules of your building will be greatly appreciated. 

Including the following must-haves in your package will prepare the owner for day-to-day living and speed up the information collection process. Be sure to stay positive when you deliver it, put on a smile and make sure you emphasize the importance of reading the included material. (Also, fresh baked goods are always a nice touch to start the new neighbour relationship off right).  

What to Include in the Condo Welcome Package

Contact Information Sheet

This may be the most important sheet for your new condo owner to have. They may also need someone to talk to if they’re having problems with neighbours. If their fridge dies, heater quits, or pipes burst, it’s imperative they know who to contact and at what numbers to avoid damage to the suites surrounding them. If you have a property management company, include their phone number as well.

Information Collection Forms

There will be some information you’ll still need to gather from the new resident. Providing these forms to them can speed up the process and hopefully get them returned faster. You should include a form asking for the relevant owner or tenant information (i.e.) the owner’s mailing address if they aren’t living in the unit. Having this information is important in case they need to be notified of important changes. If your building allows pets, you should also include a pet registration form in the welcome package. Having the form in front of them will increase the chances of it getting filled out promptly because you’ve done half the work. Having this information about their pet ensures the animal is healthy and safe to be around.  

Fee Information

Providing this information can help reduce the number of late payments and payment questions. The new condo owner should know when the fees are due each month and what methods are available for them to pay.

Condo Bylaws

Condo bylaws are important resources for new condo residents who don’t yet know the ins-and-outs of your building. They’ll learn about the processes for condo board meetings, what power you hold as a director, and about the collection of fees. Even if they don’t read it immediately, they’ll have easy access to them if they do need to.  

Miscellaneous Documents

You should include documents pertaining to specific rules (renovations, security, etc.), amenities (pool or gym), moving in and out procedures, garbage and recycling, fire safety information, intercom setup, and visitor information (parking). Including this information can help decrease the chances of annoying other owners.

A condo welcome package is a great idea that helps familiarize new residents with the building. Providing the contained information to them at the beginning of their residency will help avoid confusion and will address possible questions they may have about their new home. 

If you still have questions or are considering a property management company for your condo building in Edmonton, contact Braden Equities Inc.

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